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amills1

I have a JWT app that has been in production for a while and need to have it download files now (it's only been used up to this point for uploads).  

 

Reading the response on this thread:

https://community.box.com/t5/Platform-and-Development-Forum/How-to-see-the-uploaded-files-through-JWT-when-my-account-is/m-p/76652/highlight/true#M7150

says the app needs to be a collaborator on the folder.  This user is an editor and even files I created with the app I cannot download.  This app is not an enterprise app so impersonating another user isn't possible.

 

Is there something else I'm overlooking that's preventing access?

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  • Kourtney

     Could you please provide the full body response you receive if you attempt to download a file? I'm looking for a request ID so I can take a closer look at what's going on in our backend logs! 

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  • amills1

    The file I just attempted to download has a BOX-REQUEST-ID in the ResponseHeaders of 07674ddfa6b164df6cacec74595ff65ad.

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  • Kourtney

     Could you please provide the request_id provided in the response body instead of the headers please? 

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