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  • katrinaa

     

    Hi ,

     

    Welcome to the Box Community and thanks for your first post in the forum!

     

    If you want to change the email address on your Box account, you need to add more email address then make that new email address as primary then remove the previous email address. Here's how:

     

     

    Be sure to read our guidelines, Subscribe to content you like, and complete your profile on the community.

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  • Icio

    Hello

    I have the same problem.

    I follow your instructions and I have removed the old email but now I am unable to log in my account. Never email are know

    How can I do?

     

    Image already added
     
     
     
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  • France

    Hi ,

     

    Welcome to the Box Community and thanks for your first post in the forum!

     

    Can you please try clearing your browser's cache and cookies and then try to login using this link?

     

    If you continue to see the same issue, I'd recommend reaching out to Box Support team to investigate with you as this will require specific account information. You can submit a case here contact Box Support to help you directly.

     

    Be sure to read our guidelines, Subscribe to content you like, and complete your profile on the community.

     

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  • icio1

    thank you France

    now is all right

     

    ?

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  • syncorswim

    Thank you, France_V for the help.  However, the "Add More Emails" option shown here:

    https://community.box.com/t5/How-to-Guides-for-Account/Manage-Account-Settings/ta-p/20022#loginandemail

    is not visible on my computer or on my phone. 

     

    I have a free account, thank you, very generous to offer that.  The email it was originally linked to is no longer working, don't know why. 

     

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  • syncorswim

    Here is what that looks like on this computer.  I deleted the email & added the notes in red.  Thanks again. 

    Box_emails1.jpg

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  • France

    Hi ,

     

    Welcome to the Box Community and thanks for your first post in the forum! I'd love to help!

     

    Free users will need to add or "Link Personal Email" to be able to change your primary email address in Box.

     

    To add an email address:

    • Click Link Personal Email.
    • Enter your new email address and click the Save button.
    • An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
    • Once your secondary email is linked and verified, you will have the option to "Make it Primary".To make a secondary address your primary address, just click Make Primary button.

     

    Hope that helps! Be sure to read our guidelines, Subscribe to content you like, and complete your profile on the community.

     

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  • syncorswim

    Thanks again, France_V. 

    The "Link Personal Email" showed a cautionary popup, now that I understand it's harmless, I'll go ahead with it. 

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  • Taka Taira-Kaplan

    When I try to "Link Personal Email", I keep getting this message.  I already closed this account I'm trying to link like a week or more ago. 

    Oops — that person already has a Box account

    Upgrade your account to add a collaborator.
     
    What can I do?  Can free users not change the emails? 
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  • France

    Hi Taka,

    Welcome to the Box Community!
     
    This might require some account specific information to resolve, so I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
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  • Brittany Tucker

    I have the same issue as Taka Taira-Kaplan did. I tried to link another email address and got the 

    "Oops — that person already has a Box account
    Upgrade your account to add a collaborator."

    message.

    So I tried to log in (using google authentication) with that other email address and I got the new user onboarding flow - so it doesn't appear that it had an account after all - but now it does. So I deleted that account new account and now I'm back to the Oops message on the original account.

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