Re: Coming Soon: Apple iOS 11 Files app support
Box Status - Incident History
https://status.box.com
Statuspage
Wed, 11 Oct 2017 01:23:26 -0700
Crocodoc Users May Experience Issues With Document Conversions and Previews
<p><small>Oct 10, 08:44 PDT</small><br><strong>Resolved</strong> - Box engineering has confirmed that issues with Crocodoc Conversions and Previews are fully resolved. If you continue to experience any issues with the Crocodoc service, please contact the Box User Services team via https://community.box.com/help</p><p><small>Oct 10, 08:29 PDT</small><br><strong>Monitoring</strong> - Box engineering has identified and remediated the issue with Crocodoc conversions and previews. Documents that were uploaded during the impact period may need to be re-uploaded. The team will continue to monitor the Crocodoc service to ensure no further impact.</p><p><small>Oct 10, 07:45 PDT</small><br><strong>Investigating</strong> - Box engineers are currently investigating an issue with the Crocodoc service where some users are experiencing issues converting and previewing new documents.</p>
Tue, 10 Oct 2017 08:44:25 -0700
https://status.box.com/incidents/kfxj8w2qv41d
https://status.box.com/incidents/kfxj8w2qv41d
Some users may be experiencing issues with Box Search
<p><small>Sep 28, 19:49 PDT</small><br><strong>Resolved</strong> - Box Engineers have confirmed that issues with Search and the Content API metadata endpoint are fully resolved. If you continue to experience any issues accessing Box, please contact the Box User Services team via https://community.box.com/help</p><p><small>Sep 28, 16:41 PDT</small><br><strong>Identified</strong> - Our Engineering Team has isolated the cause of issues concerning Box Search and also confirmed this event impacted the Box API Metadata endpoint. At this time, while most services have recovered the team continues to perform additional checks to ensure all endpoint performance is back to normal levels.</p><p><small>Sep 28, 15:14 PDT</small><br><strong>Investigating</strong> - Box Engineering is currently investigating an issue with the Search service. Users may see issues using the search function within the Box.com web application or when searching via the Content API.</p>
Thu, 28 Sep 2017 19:49:33 -0700
https://status.box.com/incidents/cnqys0ht209y
https://status.box.com/incidents/cnqys0ht209y
View API Users May Have Issues Uploading and Previewing Documents
<p><small>Sep 2, 15:25 PDT</small><br><strong>Resolved</strong> - Box Engineers have confirmed that the issue with previewing and uploading content to the Box View API should be resolved at this time.
<br />
<br />If you continue to experience any issues accessing Box, please contact the Box User Services team via https://community.box.com/help</p><p><small>Sep 2, 14:15 PDT</small><br><strong>Identified</strong> - Box Engineering is currently investigating an issue with the View API service.</p>
Sat, 02 Sep 2017 15:25:47 -0700
https://status.box.com/incidents/qd5qfh19njh0
https://status.box.com/incidents/qd5qfh19njh0
Some users may be experiencing issues accessing Box
<p><small>Aug 19, 18:23 PDT</small><br><strong>Resolved</strong> - The monitoring period has ended and no further impact has been observed. If you continue to experience any issues accessing Box, please contact the Box User Services team via https://community.box.com/help</p><p><small>Aug 19, 16:49 PDT</small><br><strong>Monitoring</strong> - Box Engineering is no longer seeing issues with users accessing Box through AT&T's networks. Box Engineering is monitoring to ensure no further impact is observed.</p><p><small>Aug 19, 14:44 PDT</small><br><strong>Identified</strong> - Box Engineering has narrowed the scope to customers accessing Box through the AT&T mobile and broadband networks. Escalations with the third-party provider are continuing at this time. We also encourage customers impacted by this event to reach out directly to AT&T to file a support case. Impacted customers will see connectivity issues to all Box endpoints including www.box.com, account.box.com, Box Notes (Desktop), Box Sync, Box Drive, FTP, WebDAV, Box Mobile Apps, and the Content and Content Preview API's.</p><p><small>Aug 19, 12:28 PDT</small><br><strong>Update</strong> - Box Engineering continues to investigate the connectivity issues to Box. A third party internet service provider appears to be causing routing issues for users attempting to reach Box. Box Engineering is escalating the issue with the provider and is investigating all other possible remediations.</p><p><small>Aug 19, 10:17 PDT</small><br><strong>Update</strong> - Box Engineering continues to investigate the issue related to intermittent connectivity issues to Box. The impact to customers may include the inability to load the Box Marketing Site (www.box.com), access to the Login form (account.box.com), loading Box Notes, and receiving 2-Factor Auth.</p><p><small>Aug 19, 09:44 PDT</small><br><strong>Investigating</strong> - The Box website is experiencing a temporary service disruption.</p>
Sat, 19 Aug 2017 18:23:38 -0700
https://status.box.com/incidents/5y1f7hn5xc37
https://status.box.com/incidents/5y1f7hn5xc37
Some users may be experiencing issues with delayed email notifications
<p><small>Aug 18, 12:07 PDT</small><br><strong>Resolved</strong> - The remaining backlog of emails have now been processed and no further impact has been observed. If you continue to see issues with email notifications, please contact Box User Services at https://community.box.com/t5/custom/page/page-id/BoxSupportOptions.</p><p><small>Aug 18, 09:37 PDT</small><br><strong>Monitoring</strong> - Box Engineering has identified and remediated an issue with Box's email notifications. There remains a backlog of email notifications that are being processed and the team is monitoring to ensure no further impact is observed.</p>
Fri, 18 Aug 2017 12:07:36 -0700
https://status.box.com/incidents/cz79py7p7zm2
https://status.box.com/incidents/cz79py7p7zm2
Some users may be experiencing delays with API Events, Box Sync and Box Drive
<p><small>Aug 9, 15:56 PDT</small><br><strong>Resolved</strong> - The monitoring period for this issue has ended and no further impact has been observed. If you continue to experience any issues creating Box users, please contact the Box User Services team at https://community.box.com/help.</p><p><small>Aug 9, 13:35 PDT</small><br><strong>Monitoring</strong> - Box Engineering has remediated the underlying issues behind the delayed events. Until the backlog of events is cleared, Box Sync and Drive users will continue to see delays for synchronizing changes from the Box Web Application to the Desktop. Developers leveraging the Content API's Events endpoint using long polling for User events may also continued seeing delayed real-time event notifications. Box Engineering is continuing to monitor until the backlog is cleared. Next status update when the backlog has been cleared and Sync events are happening in near real-time.</p><p><small>Aug 9, 11:42 PDT</small><br><strong>Identified</strong> - Box Engineering has identified an issue which is resulting in delayed updates to Box Sync, Box Drive, and the Content API Events endpoint. Users of these services may see delayed updates synchronizing items from the Box Web App to Box Sync and Drive Desktop Clients. In addition, Developers leveraging the Content API's Events endpoint using long polling for User events may see delayed real-time event notifications.</p>
Wed, 09 Aug 2017 15:56:15 -0700
https://status.box.com/incidents/qw85vhb9j1x9
https://status.box.com/incidents/qw85vhb9j1x9
Some Users May Experience Issues Loading Box Notes
<p><small>Aug 8, 07:59 PDT</small><br><strong>Resolved</strong> - The monitoring period has ended and no further impact has been observed. If you are still experiencing issues, please contact the Box User Services team via https://community.box.com/help.</p><p><small>Aug 8, 07:36 PDT</small><br><strong>Monitoring</strong> - Box Engineers have pushed a fix to resolve the issue. We will monitor to ensure there is no further impact.</p><p><small>Aug 8, 06:49 PDT</small><br><strong>Investigating</strong> - Box Engineers are looking into an issue that may be preventing Box Notes from loading in the Box Web Application and Notes Desktop Application for some users.</p>
Tue, 08 Aug 2017 07:59:38 -0700
https://status.box.com/incidents/8m1yc2l5c76m
https://status.box.com/incidents/8m1yc2l5c76m
Some Users May Experience Issues Logging Into Box and Uploading Content
<p><small>Aug 5, 16:12 PDT</small><br><strong>Resolved</strong> - Box monitoring metrics indicated login and upload failures. After further inspection, Box engineering can confirm no issues were experienced by Box users. Again, there is no suspected user impact from this event.</p><p><small>Aug 5, 15:34 PDT</small><br><strong>Investigating</strong> - Box Engineering is investigating an issue that may prevent some users from being able to login to their account and uploading content to Box.</p>
Sat, 05 Aug 2017 16:12:37 -0700
https://status.box.com/incidents/rrj7v6s64wmf
https://status.box.com/incidents/rrj7v6s64wmf
New Users May be Unable to Upload or Download Content
<p><small>Jul 26, 21:47 PDT</small><br><strong>Resolved</strong> - The monitoring period has ended and no further impact has been observed. If you are still experiencing issues, please contact the Box User Services team via https://community.box.com/help.</p><p><small>Jul 26, 20:21 PDT</small><br><strong>Monitoring</strong> - Box Engineers have pushed a fix to resolve the issue. We will monitor to ensure there is no further impact.</p><p><small>Jul 26, 17:08 PDT</small><br><strong>Update</strong> - Box Engineers have identified that Preview for new users is also impacted. Box Engineers are still working to remediate the issue.</p><p><small>Jul 26, 16:27 PDT</small><br><strong>Identified</strong> - New users (Managed and App Users) created after 3:30pm Pacific today (7/26) may be unable to upload or download content. In addition, these users may be unable upload images in a Box Note, the file-size/timestamp on the Box Note may not update, and the Note may not be searchable. Box Engineers have identified the cause of this issue and are actively working to remediate.</p>
Wed, 26 Jul 2017 21:47:16 -0700
https://status.box.com/incidents/07b71g41yvj0
https://status.box.com/incidents/07b71g41yvj0
Some users may be experiencing issues with Box Search
<p><small>Jul 13, 14:38 PDT</small><br><strong>Resolved</strong> - The monitoring period has ended and no further impact to the Search service has been observed. If you are still experiencing issues with Search, please contact the Box User Services team via https://community.box.com/help.</p><p><small>Jul 13, 14:15 PDT</small><br><strong>Monitoring</strong> - Box Engineering has identified the cause of the Search issues and has taken steps to remediate the impact. Box Engineering is currently monitoring the service to ensure no further impact is observed.</p><p><small>Jul 13, 13:27 PDT</small><br><strong>Investigating</strong> - Box Engineering is currently investigating an issue with the Search service. Users may see issues using the search function within the Box.com web application or when searching via the Content API.</p>
Thu, 13 Jul 2017 14:38:46 -0700
https://status.box.com/incidents/y71rsggl2nwk
https://status.box.com/incidents/y71rsggl2nwk
Some users may be experiencing delays with API Events and Box Sync
<p><small>Jul 7, 08:16 PDT</small><br><strong>Resolved</strong> - The monitoring period for this issue has ended and no further impact has been observed. If you continue to experience any issues creating Box users, please contact the Box User Services team at https://community.box.com/help.</p><p><small>Jul 7, 08:06 PDT</small><br><strong>Monitoring</strong> - Box Engineering has completed clearing the backlog of events. Box Sync users should no longer see delays synchronizing changes from the Box Web Application to the Desktop Client. Additionally, the Content API's Events endpoints should be returning results as expected. Box Engineering is currently monitoring to ensure no further impact.</p><p><small>Jul 7, 07:38 PDT</small><br><strong>Identified</strong> - Box Engineering has identified an issue which is resulting in delayed updates to Box Sync and the Content API Events endpoint. Until a backlog of events in the backend is cleared, users may continue to see delayed updates synchronizing items from the Box Web App to the Box Sync Desktop Client. In addition, Developers leveraging the Content API's Events endpoint using long polling for User events will also see delayed real-time event notifications.</p>
Fri, 07 Jul 2017 08:16:54 -0700
https://status.box.com/incidents/dccxpccktg7j
https://status.box.com/incidents/dccxpccktg7j
Some Box users may experience 404s when connecting with the Content API
<p><small>Jun 26, 11:35 PDT</small><br><strong>Resolved</strong> - The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help.</p><p><small>Jun 26, 11:03 PDT</small><br><strong>Monitoring</strong> - Box Engineering has identified and remediated the issue. Content API should be functioning correctly now. We will monitor to ensure no further impact.</p><p><small>Jun 26, 08:29 PDT</small><br><strong>Investigating</strong> - Some users may be experiencing intermittent 404 responses when connecting with multiple endpoints on the Content API. Box Engineering is currently investigating the cause of the problem.</p>
Mon, 26 Jun 2017 11:35:33 -0700
https://status.box.com/incidents/ytwgwzvvkt4x
https://status.box.com/incidents/ytwgwzvvkt4x
Some Internet Explorer users may be experiencing issues with Content Preview
<p><small>Jun 22, 18:00 PDT</small><br><strong>Resolved</strong> - The monitoring period for this issue has ended and no further impact has been observed. If you continue to see issues using Box.com with Internet Explorer, please contact our Box User Services team at https://community.box.com/help.</p><p><small>Jun 22, 17:38 PDT</small><br><strong>Monitoring</strong> - Box Engineering has identified and remediated the issue. Content Previews and other webapp functionality should be working now for Internet Explorer users. We will monitor to ensure no further impact.</p><p><small>Jun 22, 17:05 PDT</small><br><strong>Investigating</strong> - Some Box users using Internet Explorer may be experiencing issues with Content Preview and other webapp actions. Box Engineering is currently investigating the cause of the problem.</p>
Thu, 22 Jun 2017 18:00:50 -0700
https://status.box.com/incidents/w8z6w0frzxly
https://status.box.com/incidents/w8z6w0frzxly
Some users may be unable to create new Application and Managed Users
<p><small>Jun 22, 12:08 PDT</small><br><strong>Resolved</strong> - The monitoring period for this issue has ended and no further impact has been observed. If you continue to experience any issues creating Box users, please contact the Box User Services team at https://community.box.com/help.</p><p><small>Jun 22, 11:04 PDT</small><br><strong>Monitoring</strong> - Box Engineering has pushed a fix for the user creation issues and are monitoring to ensure no further impact.</p><p><small>Jun 22, 10:41 PDT</small><br><strong>Update</strong> - Box Engineering is continuing efforts to remediate this issue. Impact analysis has determined the issue extends beyond just Application User creation and also impacts the ability to create new Managed Users within an Enterprise.</p><p><small>Jun 22, 10:02 PDT</small><br><strong>Identified</strong> - Box Engineers have identified the cause of issue related to the inability to create new App Users. They are actively taking steps to remediate.</p><p><small>Jun 22, 08:49 PDT</small><br><strong>Investigating</strong> - Box Engineering is currently investigating an issue concerning the creation of new Application Users on the Box Platform. Developers may see a 500 response returned from the Box API when attempting to create a new App User.</p>
Thu, 22 Jun 2017 12:08:33 -0700
https://status.box.com/incidents/5wzfswdbxv9l
https://status.box.com/incidents/5wzfswdbxv9l
Some Users May Experience Issues Logging Into Box
<p><small>Jun 15, 15:51 PDT</small><br><strong>Resolved</strong> - The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help.</p><p><small>Jun 15, 15:05 PDT</small><br><strong>Monitoring</strong> - Box Engineers have pushed a fix, and are monitoring to ensure there is no further impact.</p><p><small>Jun 15, 14:41 PDT</small><br><strong>Identified</strong> - Box Engineers have identified the source of the issue and are working to remediate.</p><p><small>Jun 15, 14:11 PDT</small><br><strong>Investigating</strong> - Box Engineering is investigating an issue that may prevent some users from being able to login to their account.</p>
Thu, 15 Jun 2017 15:51:20 -0700
https://status.box.com/incidents/w70162pz5vxc
https://status.box.com/incidents/w70162pz5vxc
Some users may be experiencing delays with API Events and Box Sync
<p><small>Jun 9, 10:03 PDT</small><br><strong>Resolved</strong> - The extended monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help.</p><p><small>Jun 8, 23:44 PDT</small><br><strong>Monitoring</strong> - Box Engineering has completed clearing the majority of backlogged of events. Most Box Sync users should no longer see delays synchronizing changes from the Box Web Application to the Desktop Client. Additionally, the Content API's Events endpoints should be returning results as expected. We will be entering an extended monitoring period to ensure no further issues return. Next update will be provided at 10:00 AM Pacific or at the next significant change in status.</p><p><small>Jun 8, 13:05 PDT</small><br><strong>Update</strong> - Box Engineering continues to take actions to remediate impact from this event. While they are making significant headway to clear the backlog of events, there still remains a noticeable delay to end users of Box Sync when synchronizing changes from the Box Web Application to the Desktop Client. In addition, Developers leveraging the Content API's Events endpoint using long polling for User events will also continue seeing delayed real-time event notifications.</p><p><small>Jun 8, 09:21 PDT</small><br><strong>Identified</strong> - Box Engineering is continuing to remediate an issue which is resulting in delayed updates to Box Sync and the Content API Events endpoint. Until a backlog of events in the backend is cleared, users may continue to see delayed updates synchronizing items from the Box Web App to the Box Sync Desktop Client. In addition, Developers leveraging the Content API's Events endpoint using long polling for User events will also see delayed real-time event notifications.</p>
Fri, 09 Jun 2017 10:03:21 -0700
https://status.box.com/incidents/q0zl2q5wgtsy
https://status.box.com/incidents/q0zl2q5wgtsy
Some users may be experiencing delays with API Events and Box Sync
<p><small>Jun 8, 00:03 PDT</small><br><strong>Resolved</strong> - Box Engineering has monitored the remediation actions to completion and no widespread delays are being observed.</p><p><small>Jun 7, 18:59 PDT</small><br><strong>Monitoring</strong> - Box Engineering has completed steps to stabilize the issue and are monitoring to ensure no further impact is observed.
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<br />As the remediation actions take effect, some users may continue to see intermittent delays with API Events and Box Sync processing new changes from Box.</p><p><small>Jun 7, 15:12 PDT</small><br><strong>Identified</strong> - Box Engineering has identified the cause of the issue and are working to remediate the delays.</p><p><small>Jun 7, 14:42 PDT</small><br><strong>Investigating</strong> - Box Engineering is currently investigating an issue with the Content API's Events endpoint. Box Sync users may see delays with updates on Box syncing down to their computer.</p>
Thu, 08 Jun 2017 00:03:10 -0700
https://status.box.com/incidents/m4t91t5ls4y7
https://status.box.com/incidents/m4t91t5ls4y7
Some Box Users May Be Experiencing Slow Page Loads and Failed Uploads
<p><small>Jun 4, 17:49 PDT</small><br><strong>Resolved</strong> - The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help</p><p><small>Jun 4, 17:16 PDT</small><br><strong>Monitoring</strong> - Box engineering teams have stabilized the issue with web application, upload, and conversation degradation. Engineering is continuing to monitor services to ensure no further impact is observed.</p><p><small>Jun 4, 16:33 PDT</small><br><strong>Investigating</strong> - Box Engineering is currently investigating an issue with Uploads and Document Conversion/Preview. Document previews may not successfully load, and uploads may not successfully complete.</p>
Sun, 04 Jun 2017 17:49:26 -0700
https://status.box.com/incidents/8fvwx6z7gwhk
https://status.box.com/incidents/8fvwx6z7gwhk
Some users may be experiencing delays while using Box Search
<p><small>May 9, 09:29 PDT</small><br><strong>Resolved</strong> - Box Engineering has completed all work to resolve the issue and no further impact to the Search service has been observed. If you are still experiencing issues, please contact the Box User Services team via https://community.box.com/help.</p><p><small>May 8, 18:07 PDT</small><br><strong>Update</strong> - At this time, Search results should be returning without delay. We are continuing to take steps to fully resolve the issue. The next update for this event is planned for Tuesday morning (May 9, 2017) or at the next significant change in status.</p><p><small>May 8, 12:33 PDT</small><br><strong>Update</strong> - Box Engineering has completed steps to remediate the Search issue and we are seeing a decline in Search delays.
<br />
<br />We are continuing to take steps to fully resolve the issue before moving into a monitoring state.</p><p><small>May 8, 11:11 PDT</small><br><strong>Update</strong> - Box Engineering is continuing to take steps to remediate the Search issue and restore full functionality.</p><p><small>May 8, 09:09 PDT</small><br><strong>Identified</strong> - Box Engineering has identified the cause of the Search issues and are taking steps to remediate impact. Search results may continue to be delayed at this time.</p><p><small>May 8, 09:02 PDT</small><br><strong>Investigating</strong> - Box Engineering is currently investigating issue with the Search service. Users may see delays with retrieving search results within the Box web application, or errors when searching via the Content API.</p>
Tue, 09 May 2017 09:29:59 -0700
https://status.box.com/incidents/05mywh8z0gxg
https://status.box.com/incidents/05mywh8z0gxg
Some users may be experiencing delays while accessing Box services
<p><small>Apr 27, 18:52 PDT</small><br><strong>Resolved</strong> - The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help</p><p><small>Apr 27, 14:52 PDT</small><br><strong>Monitoring</strong> - Box engineering teams have stabilized the issue with web application delays. Engineering is continuing to monitor services to ensure no further impact is observed.
<br />
<br />As part of remediation actions for web application delays, some users may see temporary delays when syncing content with Box Sync and using the Content API long polling endpoint.</p><p><small>Apr 27, 13:29 PDT</small><br><strong>Update</strong> - Box engineering teams have observed a continued decrease in delays and are actively working to prevent impact to the Box web application.</p><p><small>Apr 27, 11:49 PDT</small><br><strong>Update</strong> - Box engineering is continuing to implement actions to restore stability to web application. Issue is impacting some Box users.</p><p><small>Apr 27, 10:07 PDT</small><br><strong>Update</strong> - Box engineers have observed a decrease in delays and are continuing to remediate the issue.</p><p><small>Apr 27, 08:46 PDT</small><br><strong>Update</strong> - Box engineering is continuing to investigate web application issues that are impacting some Box users. Engineering is actively working to mitigate impact.</p><p><small>Apr 27, 07:41 PDT</small><br><strong>Identified</strong> - Some users may be experiencing increased loading times/delays while accessing the Box web application.
<br />
<br />Box Engineers have isolated the cause of the issue with the web application and are implementing actions to restore stability.</p>
Thu, 27 Apr 2017 18:52:28 -0700
https://status.box.com/incidents/dk9l8gsnxnh4
https://status.box.com/incidents/dk9l8gsnxnh4
Some users may be experiencing issues with Search
<p><small>Apr 26, 12:31 PDT</small><br><strong>Resolved</strong> - The monitoring period has ended and no further impact to affected services has been observed. If you're still experiencing issues, please contact the Box User Services team via https://community.box.com/help.</p><p><small>Apr 26, 11:43 PDT</small><br><strong>Monitoring</strong> - Box engineering has identified the cause of the issues and has taken steps to remediate impact to affected search service. Engineering is currently monitoring the service to ensure no further impact is observed.</p><p><small>Apr 26, 11:20 PDT</small><br><strong>Investigating</strong> - Box Engineering is currently investigating issue with the Search service. Users may see delays with retrieving search results within the Box web application, or errors when searching via the Content API.</p>
Wed, 26 Apr 2017 12:31:16 -0700
https://status.box.com/incidents/tfs2kj45ld89
https://status.box.com/incidents/tfs2kj45ld89
Search in Web App and API Endpoint Unavailable for Some Users
<p><small>Apr 18, 09:58 PDT</small><br><strong>Resolved</strong> - The monitoring period has ended and no further impact to the affected service has been observed. If you're still experiencing any Search issues, please contact the Box User Services team via https://community.box.com/help</p><p><small>Apr 18, 09:43 PDT</small><br><strong>Monitoring</strong> - Box Engineering has identified the cause of the issues and has taken steps to remediate impact to affected services. Box Engineering is currently monitoring to ensure no further impact is observed.</p><p><small>Apr 18, 09:04 PDT</small><br><strong>Identified</strong> - Box Engineers have isolated the cause of the issue with Search and are implementing actions to restore stability.</p><p><small>Apr 18, 08:42 PDT</small><br><strong>Investigating</strong> - Box Engineering is currently investigating issue with the Search service. Users may see the error message "There was a problem searching. Please try again later." Similarly, queries against the Search API endpoint will return a 200 response and not return any results.</p>
Tue, 18 Apr 2017 09:58:20 -0700
https://status.box.com/incidents/8j8m6w1l13cd
https://status.box.com/incidents/8j8m6w1l13cd
Search in Web App and API Endpoint Unavailable for Some Users
<p><small>Apr 11, 10:07 PDT</small><br><strong>Resolved</strong> - The monitoring period has ended and no further impact to the affected service has been observed. If you're still experiencing any Search issues, please contact the Box User Services team via https://community.box.com/help</p><p><small>Apr 11, 09:27 PDT</small><br><strong>Monitoring</strong> - Box Engineering has identified the cause of the issues and has taken steps to remediate impact to affected services. Box Engineering is currently monitoring to ensure no further impact is observed.</p><p><small>Apr 11, 09:08 PDT</small><br><strong>Identified</strong> - Box Engineers have isolated the cause of the issue with Search and are implementing actions to restore stability.</p><p><small>Apr 11, 08:48 PDT</small><br><strong>Investigating</strong> - Box Engineering is currently investigating issue with the Search service. Users may see the error message "There was a problem searching. Please try again later." Similarly, queries against the Search API endpoint will return a 200 response and not return any results.</p>
Tue, 11 Apr 2017 10:07:18 -0700
https://status.box.com/incidents/5lxfwg54sv72
https://status.box.com/incidents/5lxfwg54sv72
Some users may be unable to login to Box Sync
<p><small>Apr 3, 10:49 PDT</small><br><strong>Resolved</strong> - The monitoring period has ended and no further impact to affected services has been observed. If you're still experiencing issues, please contact the Box User Services team via https://community.box.com/help.</p><p><small>Apr 3, 10:22 PDT</small><br><strong>Monitoring</strong> - Box engineers have identified the cause of Box Sync login issues and are monitoring the Box Sync service to ensure no further impact is observed.</p><p><small>Apr 3, 09:29 PDT</small><br><strong>Update</strong> - Box Engineers continue to investigate issues impacting logins to Box Sync. In addition to "Error: temporarily_unavailable" another error message that may be received is "Authorization failed due to None. Description: An unknown error occurred during authorization".</p><p><small>Apr 3, 09:21 PDT</small><br><strong>Investigating</strong> - Some users may be unable to login to Box Sync. After entering login credentials the following error is returned "Error: temporarily_unavailable". Box Engineering is actively investigating this issue.</p>
Mon, 03 Apr 2017 10:49:05 -0700
https://status.box.com/incidents/15mk2sldv485
https://status.box.com/incidents/15mk2sldv485
Some users may be experiencing issues with Search
<p><small>Mar 6, 13:39 PST</small><br><strong>Resolved</strong> - The monitoring period has ended and no further impact to affected services has been observed. If you're still experiencing issues, please contact the Box User Services team via https://community.box.com/help.</p><p><small>Mar 6, 13:17 PST</small><br><strong>Monitoring</strong> - Box engineering has identified the cause of the issues and has taken steps to remediate impact to affected search service. Engineering is currently monitoring the service to ensure no further impact is observed.</p><p><small>Mar 6, 12:34 PST</small><br><strong>Investigating</strong> - Box Engineering is currently investigating issue with the Search service. Users may see the error message "There was a problem searching. Please try again later."</p>
Mon, 06 Mar 2017 13:39:37 -0800
https://status.box.com/incidents/93cxls73kg6b
https://status.box.com/incidents/93cxls73kg6b
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