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  • France

    Hi Deborah, 

    Welcome to the Box Community and thanks for your post in the forum!
     
    This would be something our Box Support team would like to investigate with you and will require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this issue. Please check your email for details.

    Thanks for your patience!

    Best, 

    France

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