App can't get user tokens

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  • Charles Damon Warren

    I should also point out, that I am able to make other authenticated calls such as EnterpriseEventsAsync() ... so that rules out a local auth config issue.

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  • bx_dev2

    Have the scopes changed since you initially authorized the application in the admin console? You'll need to reauthorize the application anytime the scopes change.

    What Box user are you trying to generate the token for? Is this happening for all user ids?

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  • Charles Damon Warren

    I have re-authorized the app. I'm using my developer account, so I am the only user.

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  • ruchikosh

    Do you have Admin rights to get the user ids? This needs to be granted under Users & Groups > Managed Users > Open user details > Edit User Access Permissions > 

     

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  • Charles Damon Warren

    As the account admin, I don't have this option. 

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  • Kourtney

    Hello Charles, 

    Could you try creating a brand new JWT application and trying the same call? We recently discovered a bug that was presenting this same error. I believe your issue may be related. 

     

    Best, 

    Kourtney

    Box Technical Support Engineer

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