How to restore files that "Cut (Ctrl+X)" failed and disappeared

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YUKIHIKO OISHI

• 2020年10月23日 06:21

Hello.

I used "cut (Ctrl+X)" instead of "copy (Ctrl+C)" to move files.
After that, I noticed that the destination file was warned that "cut" did not finish normally.
The destination file cannot be used, and the original file has been deleted because "cut" was used.
I checked the "Trash" and "History" to restore the original file, but the original file was missing.
Please advise how to restore the original files.

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  France

  • 2020年10月23日 18:31

  Hi Yukihiko, 

  Welcome to the Box Community!

  This will require our Box Support team to work directly with you. You can reach out to our support team to help look into this issue.

  To find the available support channels for your account subscription, please click the “Contact Support” link just above this page.

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