Box Sync folder empty, but Storage space used at 95%

新規投稿

コメント

8件のコメント

  • federico

    Problem solved.

    Box problem support just sent me this message:

    "I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle. Can you please let me know if you see updated file counts on your end?"

    and now I've all my could space usable.

    Thanks Box Support Team

    1
    コメントアクション パーマリンク
  • Davide Caracausi

    Hi,

    I also have the same problem. I also deleted all the files but the used storage is 11.9GB by 50.0GB. Can you correct it?

    Thank you

    0
    コメントアクション パーマリンク
  • federico

    Ciao Davide,

    Please contact Customer Support, they flush my could space and after that all work fine.

    They replied me in a couple of days.

    Regards

    0
    コメントアクション パーマリンク
  • cu anh

    I have the same problem, please help

    0
    コメントアクション パーマリンク
  • federico

    Dear cu anh ,

    Please contact Customer Support, they flush my could space and after that all work fine.

    They replied me in a couple of days.

    Regards

    0
    コメントアクション パーマリンク
  • Ruben

    Hi have the same problem too. How do we contact customer support?

    0
    コメントアクション パーマリンク
  • federico

    Hi there,

    I don't remember so well, but probably you had to con in Contact Support and then Submit a Case or Chat with a support Agent

    I hope tat you can solve.

    ^_^

    0
    コメントアクション パーマリンク
  • Armando Aguilar R

    Does anyone know how to contact customer service to solve this same problem?

    0
    コメントアクション パーマリンク

投稿コメントは受け付けていません。