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I cannot upgrade to Box Starter

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Yasuaki Chikama

I am a Japanese user.
When I upgrade my account from Indivisual to Box Starter, I get the following error and cannot upgrade.

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There was an error processing your request.

We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.
 
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My credit card payment status is fine and I should have entered my address correctly.
Errors are very confusing and I can't figure out what's wrong.

Do I have to enter in English even when registering a Japanese address?

How can I upgrade?

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  • France

    Hi Yasuaki, 

    Welcome to the Box Community!
     
    This would be something our Billing team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

    Thanks for your patience!

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  • abenger

    I had the exact same problem and inquired about it, but it still hasn't been resolved.

    Box's support only provides canned answers, which I find very disappointing.

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