App invited as collaborator on folder but still lists as Pending
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I have viewer permission on a folder, and I am working on a program to automatically download files from that folder. I have set up and authorized an App, and the folder owner has Invited the app as a Collaborator on the folder.
In the folder however the Collaborator is still listed as Pending. I am not sure what else we need to do for the invitation to go through. (Last week I set up a free individual account at box,com to test this procedure, and when I invited an App to collaborate on a test folder, the invitation was accepted almost immediately.)
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Hey Sarah,
Are you referring to a JWT app's service account (AutomationUser)? If so, can you try the following:
- go to the admin console
- go to the content manager and find the name of your app on the left hand side
- right click on the app name for "login to user's account"
- click on the circle in the top right corner > select account settings from the dropdown
- go to the sharing tab and see if "automatically accept incoming invitations" is selected or not
Best,
Kourtney
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I logged in as the App (which I had not known one could do, thanks :D), and confirmed that "Automatically Accept Incoming Invitations" was checked.
However, prior to that, I noticed that the App had received a notification that it had to "Accept box.com terns of service". Once I did that, the invitation indeed went through automatically, and the App now shows up in the folder's list of Collaborators.
I never would have found that without your suggestion; thanks very much for your help!
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