Indexing [Folder name]

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Matthew R Biggin

• 2020年11月04日 20:07

Hello - I recently upgraded to Personal Pro and I have about 30 folders. Upon typing the exact syntax of the folder name, it yielded no results. Can anyone shed light on this issue with indexing? Prior to making my upgrade from Free to Pro, I had zero issues. This is creating a huge workflow issue for me. An example is below where a folder named "Ariella" cannot be found when typing in "Ariell" in the search bar. Major issue. Any help would be appreciated. 

Matt

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  France

  • 2020年11月04日 20:51
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  Hi Matthew, 

  Welcome to the Box Community!

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

  Thanks for your patience!

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  Matthew R Biggin

  • 2020年11月04日 21:50

  Hello - I also noticed I cannot preview a file. See the below screenshot.

   

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  France

  • 2020年11月05日 18:20

  Hi Matthew, 

  It seems that a support representative is already looking into this for you, please continue working with them and check your email for updates.

  Thanks for your patience and please comeback and let us know how it goes.

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