Box Billing Correction

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Paula Mc Gann

• 2020年11月12日 11:24

Hi Box, 

 

I clicked on monthly billing and you charged me for the year. PLEASE PLEASE correct this mistake. You have taken alot of monthly out of my account and I would prefer and can only afford monthly at the moment. WE ARE IN A PANDEMIC  - I keep trying to call. 

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  France

  • 2020年11月12日 16:37

  Hi Paula, 

  Welcome to the Box Community! 

  This would be something our Billing team can investigate with you and may require specific account information.  

  It seems you already have an open ticket for this issue with our Billing department, please check your email for updates.

  Thanks for your patience!

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  Joel

  • 2021年03月03日 11:05

  I also have this issue, is there a number i can contact? I already have a ticket logged and there's been no response.

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