Box get root folder- 403 error

Hi
I am trying to get the root folder by access token but I get a 403 error.
but i got the token successfully by the same api at other times.

Response detail when 403 Forbidden:
Transfer-Encoding=[chunked], null=[HTTP/1.1 403 Forbidden], Strict-Transport-Security=[max-age=31536000], Cache-Control=[no-store], Connection=[keep-alive], Set-Cookie=[site_preference=mobile; path=/; domain=.box.com; secure, cn=47; expires=Wed, 17-Nov-2021 05:49:23 GMT; Max-Age=31536000; path=/; domain=.app.box.com; secure, bv=OPS-44114; expires=Tue, 24-Nov-2020 05:49:23 GMT; Max-Age=604800; path=/; domain=.app.box.com; secure, box_visitor_id=5fb36463435165.51433957; expires=Wed, 17-Nov-2021 05:49:23 GMT; Max-Age=31536000; path=/; domain=.box.com; secure], Date=[Tue, 17 Nov 2020 05:49:23 GMT], Content-Type=[application/json] Response body:
Error description:{"error":"access_denied","error_description":"Access denied"}

these errors occured at the following time(PDT/PST):
16-Nov-2021 9:30p - 10:00p

Is the access token acquisition failure due to the Box maintenance period?

Thanks a lot.

Kourtney

2020年11月30日 19:31

Hello,

I wouldn't suspect this error to be caused by maintenance. Could you please provide the client ID of your application so I can take a closer look in our backend logs?

Best,

Box Developer Advocate

zhulingyun

2020年12月04日 11:33

Dear Kourtney

Thanks for your reply.

Because our Client ID has a certain degree of confidentiality, So it's not very convenient for everyone to see it.
So can you provide a company email address or other convenient way for us to communicate continuously?

Wish you understand the inconvenience caused by this.

Looking forward to your reply, thanks.

Lingyun

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