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Cannot save my files in Box Drive Mac

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Benjamin Ibarra

I have been using Box Drive on my computer, and I cannot save my iWork (pages, keynote, numbers) files. When making modifications to the files, I get a message saying that files cannot be saved. I need to move them to my hard drive to be able to save changes. I have checked, and the files are not packages; neither they exceed the max file size. They are simple word files and spreadsheets.

This is extremely cumbersome because once I finish editing in my hard drive, I need to move them back to my Box Drive folders. Do you know of any solutions for this?  I used to work on my files without the need to move them around between the Box Drive and my computer's drive. 

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  • France

    Hi Benjamin, 

    Welcome to the Box Community!

    This would be something our Box Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

    Thanks for your patience and do let us know how it goes with support!

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  • Benjamin Ibarra

    Ok. Thanks. I look forward to hearing from you.

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  • Antonio Canu

    Hi, I'm having the same problem with Sketch app. Did you find any solution?

    Thanks

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  • Robert Benezra

    Has there been a resolution to this issue? I am having the same problem and have lost hours of work. 

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  • Jim Robertson

    I have the same problem.  If I reboot, it saves for a while and then fails to save again.

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  • Robert Benezra

    Finally solved this on a Mac. Need to give Box Full Disk Access: system prefs/security & privacy/privacy tab/Full Disk Access/ add Box. No more issues for me.

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  • Jeremey Kenney

    Has anyone figured this out?  I have a client that is experiencing this and we have already confirmed that full disk access is turned on.  This was happening on his old computer as well as his new one

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  • JEAN-YVES SGRO

    I have the same problem for a long while. Even with simple TXT files.

    The above solution giving Box Full Disk Access: system prefs/security & privacy/privacy tab/Full Disk Access/ 

    is not the issue as BOX already has "Full Disk Access" as well as "Files and Folders Access"

    However, if I open the file in a TERMINAL and use "nano" Unix text editor I can save without problem.

    So... it is a GUI interface issue?

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  • JEAN-YVES SGRO

    After some reboots things are working again... 

    Hopefully it will last... or a new reboot will probably work... Such is life!

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