Error when changing from monthly to annual billing

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LWRC Office

• 2021年02月09日 16:36

I am trying to change my billing from monthly to annual and after I confirm the change I receive the message 'Your billing cycle was not updated. Please try again.' 

All my info is current and the CC info is good. I tried to contact Box Support but they said they have too many support requests to accept more support requests. Yikes.

Any thoughts?

Thanks,

Janet

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• 

  France

  • 2021年02月09日 20:08

  Hi there, 

  Welcome to the Box Community!

   

  I understand you are having trouble making changes with your account billing. This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.

   

  Kindly check your email for details and updates.

   

  Thanks for your participation and time in the Community!

   

  Best,

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  Emre KARGI

  • 2023年03月27日 15:14

  Hi there,

   

  I have same issue, could you help me please?

   

  Thanks,

  Emre

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