Need to reset MFA for a User

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Zach Gillespie

• 2025年03月11日 20:23

I need to open a ticket to reset MFA for one of my user's box accounts. MFA needs to be re-setup on their phone. What is the process for opening a ticket for this issue?

 

Thank you.

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  Jill

  • 2025年03月12日 22:45

  Hi Zach,

  Welcome to Box Community and glad to assist!

  Since it's a login issue, please contact Box Support with your affected Box account and use this link. 

  The link provided will allow you to open a ticket if you have trouble signing in. 

  Thanks for posting! 

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