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Cannot Add a New user

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d-wise Admin

Hello, we receive this error when adding a user:

"Email already used in a Box account but not associated with an enterprise."

Per a previous post, we can hit "Save" and proceed. However, when I select "Save" I then receive the error "Cannot add new users. Please try again."

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  • Jill

    Hi there,

    Welcome to Box Community!

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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  • d-wise Admin

    Please contact me directly at anthony.mcphail@instem.com. Thanks!

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