Reset 2fa

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Diego Ortiz

• 2025年05月07日 15:04

Hello Support team.

I have tried resetting the 2fa since it showed an error message.

It says I cannot add another 2fa to the account because I don't have another one setup so this it displays an error stating that. It also states to remove the current 2fa and then reconfigure another one.

 

When I try to click on "remove" for the current 2fa I shows an error and it says to refresh and try again...

 

After that I deleted the box.com account from the authenticator app and now even though I'm logged in, I removed the box.com from the authenticator app and still the website shows that it cannot remove the 2fa??

 

Now I fear logging out because I don't have any 2fa setup now... the only thing I can try doing is clicking remove on the 2fa settings but that's not worked since I have been trying it

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  Diego Ortiz

  • 2025年05月08日 14:03
  • 編集済み

  Please someone help...

   

  It's also showing errors when generating the backup codes:
  
  

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