Checkout for Upgrade

I have tried several types of card registration and cannot register with the following error message.
The error also occurred when I filled in the address in English characters.
Can't I upgrade with a Japanese address?
(An error occurred while processing your request.
Payment information could not be processed. Please double check that all fields are filled out correctly and try again. If you need assistance, please visit support.box.com)

Translated with www.DeepL.com/Translator (free version)