2段階認証の解除

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Ryoji YANO

• 2025年05月15日 07:28

My friend can't log in to the BOX so I'm asking him to do it for me.
He can't use BOX's two-step authentication.
He had his smartphone model updated.
At that time, he did not transfer the Authenticator to his new smartphone.
Please disable the 2-step authentication on his BOX. Thank you.

 

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  timo heren

  • 2026年07月30日 05:14
  • 編集済み

  Hello,
  I understand the issue. Since the Authenticator app was not transferred to the new smartphone, the two-step authentication cannot be completed. For security reasons, please contact the BOX administrator or support team to verify the account ownership and request a reset or disablement of two-step authentication. Once verification is completed, they should be able to help 

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

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