Billing Issue

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Glenn Watson

• 2021年06月21日 13:40

I recently changed email addresses and in doing so lost access to Box; I tried to relog in with a new email, setting up a new temporary account to get access to my old files, but instead got a massive bill and no access. I need help from support. [personal information--redacted]

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  France

  • 2021年06月21日 20:36

  Hi Glenn, 

  Welcome to the Box Community!

   

  This would be something our Billing team would like to investigate with you and may require specific account information.  

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates

   

  Thanks for your patience!

   

  Best,

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