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Cancel my account and you can't have my money for nothing

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Nadine Ryan Bannerman

I thought I was getting a one month subscription.  Instead I find I'm trapped into a one year 700 dollar cost with NO SERVICES THAT I NEED.  I've tried to cancel but your "cancellations" team doesn't actually cancel...they just quote policy.  Is BOX still a reputable firm or is this a new scam?  I see quite a few people on here who appear to have been tricked into a one-year, non refundable subscription.

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  • France

    Hi Nadine, 

    Welcome to the Box Community!
     
    This would be something our Cancellations team can help address with you and may require specific account information.  
     
    It seems you already have an open ticket and an associate seems to be working with you on this request, please continue working with them and check your email for updates.
     
    Thanks for your patience and participation in the support forum!
     
    Best,
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  • Nadine Ryan Bannerman

    Also I noticed that the "Cancel" subscription button in the Admin panel, just hangs and nothing happens.   Why is that?

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