4 added seat users excluded from the managed user list but, want to use their original account.

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  • France

    Hi Ji Yeon, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Thanks for your patience!
     
    Best,
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  • Susan Rushworth

    I have a similar problem - we are using 44 of 53 seats and there seems to be no way to reduce the number of seats to match our actual number of users

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