Box folder has no sync option

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Giles Hardingham

• 2021年07月08日 11:12

Hi I have a folder on box.com that I can view, download from and upload to, but I cannot make it sync with my desktop. 

When I click on More Options>More Actions for my other folders there is an option to 'sync' or 'unsync' as appropriate but that option is missing for this folder. Does anyone know why that would be?

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  France

  • 2021年07月08日 18:26
  • 編集済み

  Hi Giles, 

  Welcome to the Box Community!

  You may not have the correct permission to mark this folder to sync to your device.

  Please be advised that when using Box Sync app, you must have an Editor access or higher permission in a folder to be able to mark it to sync to your computer.

  More details can be found in these articles on marking folders to sync:

  • https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-Box-Sync
  • https://support.box.com/hc/en-us/articles/360044196413-Understanding-Collaborator-Permission-Levels 

  Thanks for your post and let us know how else we can help!

  Best,

   

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