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Folders Synced to Box No Longer Available on MacOS

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Franklin Mix

I have been using Box Sync for years on my Mac to sync local folders to the Cloud mostly for backup. Today I upgraded Box as requested by my company. After the upgrade I could not access Box folders so I rebooted by Mac. Now when I look in the Box folder on my Mac it is empty. I started a terminal and went to the Box directory and an ls command returns nothing. I can see the folders on box.com and they show as synced. How do I get the folders back on my Mac?  This is years of stuff; 100s of folders.  Thanks.

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  • France

    Hi Franklin, 

    Welcome to the Box Community!
     
    This would be something our Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
     
    Best,
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  • Franklin Mix

    Thanks France.

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  • SG Admin

    Was this resolved? Experiencing the same.

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  • Franklin Mix

    Thank you for asking. I was able to resolve the issue. 

    In case you are interested the fix leveraged my days doing Unix system work. I opened a Mac OS command window and looked at the folder/file structure of the Box folders on my Mac. I noticed that the file and folders did not have read-write privileges. After asking a few people about this situation, I decided to try issuing the Unix/Linux command (chmod) to give myself read/write access to the Box folder and all its files and sub-folders.  After I issued the chomd command everything worked fine. 

    Happy holidays!

     

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