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Cannot share given "invalid email address" for valid email addresses

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Mark Madsen

Hello - I'm trying to add our accounting firm to a shared directory for an audit, but Box considers their email addresses (pattern is companyname.cpa) invalid.  I have been unable to add them to a share.  Is it possible to fix this?

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  • France

    Hi Mark,

    Welcome to the Box Community!
     
    This might require some account specific information, so I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
     
    Best,
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  • Dale Crump

    I have the same issue. I'd like to use Box for enterprise level collaboration for my CPA firm however I'm unable to collaborate since we have the .cpa domain.

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  • Mark Madsen

    Yes.  Please fix this!  You literally just need to update the regular expression used to validate email domains.  This is not specific to me, Dale, or any other customer -- it's your validation library not being up to date.  Thanks!

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  • Amy Nesemeier

    Anyone find the work around to this? I am having the SAME issue!

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  • Michele Miller

    I'm having the same issue.  Our auditors just recently changed their addresses.  We have used box seamlessly for our audits for the past 4 years and now we are losing that efficiency.

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  • Dale Crump

    C'mon Box. This is an easy one to fix. Dropbox doesn't have this issue. 

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