Assigning folder access as an Admin. Error received.

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Dean McCann

• 2021年08月17日 13:26

I am attempting to assign a new user folder access but when I try to assign the permissions, I receive the error: There was an error while editing this user. Please try again.

The folder is owned by another admin in Box, I'm curious if that has something to do with the error I receive when assigning this new user permissions to access that folder?  

Thanks!

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  France

  • 2021年08月17日 19:02

  Hi Dean, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

   

  Thanks for your patience!

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  Biser Raev

  • 2021年08月20日 17:45

  Was there a fix for this? I am also experiencing this error now.

   

  Thank you!

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  Dean McCann

  • 2021年08月20日 17:50

  Hi, yes there was.  In my instance, there was an issue with the folder owner being an Admin in Box and my permissions being Co-Admin.  The fix was to demote the Admin to Co-Admin and promote my level of permissions to Admin.  

  In my case, I was replacing the existing Admin who got demoted to Co-Admin.  If that isn't the case here, perhaps try another Admin in Box or the folder owner to grant those permissions?

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  Biser Raev

  • 2021年08月20日 17:57

  Awesome, thanks Dean. That might be the case here.

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  Dean McCann

  • 2021年08月20日 18:22

  Cool!  Hope it works as easily for you as it did here. 

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