Phone number change via app for 2fa
I'm using apple app and also tried via browser (mobile interface). However I can't find where to either turn off/update 2fa. I need to update my phone number. Thanks.
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Hi Angie,
Welcome to the Box Community!
Please be advised that you may only update the phone number in your 2FA via a web browser on a computer.
I've listed the steps below on how to update your 2FA in your Box:
- Login to Box.com via a browser
- Click on your account icon in the top-right corner of the page, and select Account Settings.
- Under the Account tab, scroll to the 2-Step Verification section.
- Click Remove next to the authentication method you want to remove, and then click Remove in the confirmation dialog box.
- Then click "Setup" and choose your preferred 2FA method and then proceed.
- Do not forget to click Save changes to save the changes you made
More details can be found in this article: https://support.box.com/hc/en-us/articles/360043697154-Multi-Factor-Authentication-Set-Up-for-Your-Account
Best,
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