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Unable to Live Edit in Microsoft Excel Online

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JT
Even though I am an editor, I can't live edit within Box.com's Microsoft Excel Online option. The excel workbook is protected and opens in View-Only mode. I'm not sure how to open the file for live editing with multiple editors simultaneously.
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  • France

    Hi JT, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
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  • Jennifer R Morrison

    Hello, I would love to hear how this was resolved.  Many folks in our organization are having similar issues, not being able to live edit with multiple editors simultaneously.  It's a big enough issue that folks are opting to use Google Docs instead, causing us a security headache.  Thanks! 

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