Box Files Not Syncing to laptop

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Cesi Diez-Spears

• 2021年08月30日 14:40

My files in box ay they are synced but they are not on my computer.  I have tried to unsync them restart computer and sync again and nothing. Please help

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  France

  • 2021年08月30日 18:30

  Hi Cesi, 

  Welcome to the Box Community!

   

  I'm sorry to hear about the issue syncing your Box files to your computer. This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

   

  Best,

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