External User - Notifications control
Hello,
I am a CPA firm trying to set my Box account up to share files with my clients and have Box Business Plus plan account type, and have folders assigned to each client and am testing adding them as External Users, then sharing the contents of the folder I have assigned to each of them. However, I can't get Notifications to work on items the External users have uploaded, or that I have uploaded for them to see. The only thing that is working - is that - I have to manually share the files through a manually created Share... Then the External user gets notification that a new file is in their folder... Seems like I should be able to control email Notifications - for events like - when I upload docs to their folder and vise versa when they upload/download documents in the Shared folder. Am I missing something or will Box.com not actually do what I am trying to do...???
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Hi Don,
Welcome to the Box Community!
I've actually answered a similar question in another thread here.
Unfortunately, this is something that you cannot set-up for your collaborators. Each individuals need to adjust their email notifications on folders they joined to receive notification on certain actions they wish to be notified of.
Different users collaborating in a folder can set their own specific folder-level email notifications and will see these options:
- Use my default notification settings - If this option is enabled, you receive notifications according to your notification preferences in your Account Settings.
- Override default settings for this folder and all subfolders - If this option is enabled, you can set custom notification preferences. To receive more or fewer notifications than usual for this folder and any subfolders, click check boxes under Notify me when someone.
More details can be found in this article: https://support.box.com/hc/en-us/articles/360043696014-Understanding-Box-Folder-Settings
Thanks for your post and let us know how else we can help!
Best,
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Hi France ,
I should have posted this question here early this morning instead of going through your chat session with Box support who - if they could have told me this early today I wouldn't be here at 10pm trying to figure this out still. I DO understand the behavior of letting the external user control their notification settings if they are another department in your company, but if you don't want them to mess up the settings and call you (account owner since you can't call Box) I guess this software is not meant for a CPA firm who has to control their user accounts to deliver notifications, and rely on those notifications being consistently delivered. Box.com does not consistently deliver notifications even to me the WHOLE ACCOUNT OWNER/ADMIN I should get Notifications of whatever type the system can give, and Box.com does Not consistently give notifications of activity in the folders for which I am an Admin in this account. Very Sad. my advice to you if you are reading this (if Box doesn't block it) and you need notifications to work - try Citrix Sharefile...
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Hi Don,
Thanks for reaching back to us.
We appreciate you sharing your use case here on how setting up notification for your collaborators would be important.
I would highly recommend that you send this directly to our Product Team through Box Pulse for possible consideration and implementation in the future.Our product managers review these requests and take them into consideration for future product development.Thanks for your post and let us know how else we can help you.Regards,
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