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  • France

    Hi Scott, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.  Please check your email for details and updates.
     
    Thanks for your patience and please come back and let us know how it went with support!
     
    Best,
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