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  • France

    Hi Sila,

    Welcome to the Box Community!

    Could you follow the steps provided in this article to resolve the issue with the missing cloud/ offline icon from your PC?

    If the issue persists, please go ahead and submit a ticket to our support team so they can further investigate on this. You may submit a ticket by clicking the "Contact Support" option found at the top of this page.

    Regards,

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  • Dheeraj Yadav

    I installed Box drive on MacBook and earlier Cloud icon was appearing in front of each folder/file but after Mac OS 11.6 update recently there was some malfunction in Box drive and hence I uninstalled and installed again. But after reinstalling, cloud icon is not appearing in front of folder/file. Is it normal or I am doing something wrong. Pls. guide me.

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