MFA backup codes

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Sandeep Kakar

• 2021年10月26日 13:47

Personal account: Are there no backup codes available for use in case MFA using app or SMS is unavailable? 

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  France

  • 2021年10月26日 18:51

  Hi Sandeep, 

  Welcome to the Box Community!

  Nope, there is no backup codes you can use in case your Authenticator app or SMS is unavailable.

  If you are unable to access the Authenticator app for the unique code or unable to receive SMS code to access your Box, please submit a ticket to Product Support (click the option "Contact Support" just above this page) and our team will assist you.

  Thanks  for your question and let us know how else we can help!

  Best,

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