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Box Drive and Monterey

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Kristi Seagraves

I updated OS yesterday and today couldn't open Box Drive. I uninstalled it and attempted to reinstall. This is for our business account and what was once awesome, now just stinks. After over an hour and a half, less than half the folders show in Box Drive, and none have seemingly downloaded. All have the cloud with the downward arrow next to them. A fix is needed ASAP! Cannot function by using only the web app. HELP!!!!

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  • France

    Hi Kristi, 

    Welcome to the Box Community!
     
    This would be something our Support team would like to investigate with you and may require specific account information. It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes.
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  • Andrea Boccotti

    France, I do have same error, cannot download any structure to be available off-line ... please help !

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  • Cathryn Tall

    I also have had the same error since updating. This needs to be resolved asap!

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  • Trish McCoy

    I also have the same issue.

     

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