Account recovery

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mohit garg

• 2021年11月16日 17:45

Hi!!

I have lost my Box account. I just know the Box account email ID. I have lost the password of that (account) email ID also and not able to recover that account too. Any suggestions.

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  France

  • 2021年11月16日 21:33

  Hi Mohit, 

   

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  Please check your email for details and updates.

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  mohit garg

  • 2021年11月20日 17:44

  Please guide how to contact and proceed further.

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  Demetrius Brown

  • 2022年02月08日 03:03

  Hello France,
  
  I am having an issue with logging in.  I have hit reset password and I am not getting the email to reset my password.  It is as if my account was hacked and the email was changed as I never changed the password and the email is not working to log in or reset the password. 

   

  Can you help?

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