Email a Box folder fails to upload file

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Access Consciousness

• 2021年11月18日 23:28

I'm sending email with small PDF attachments to an email enabled folder. When I send a test from Outlook, the PDF shows up in the folder. All good! When I send an email uploaded to our website, to the Box folder the file does not show up.

We send around 10,000 emails a day via our website, via SendGrid, to our customers. Who knows why emails to Box folder fail to deposit their attachment?

The site is based in .NET hosted with MS Azure.

Thanks for your assistance!
Stephen

1

• 

  France

  • 2021年11月19日 20:03

  Hi Stephen, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  Please check your email for details and updates.

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