Cannot locate old account

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Box User

• 2021年12月05日 14:58

Good morning,

I had an account linked with my email and I couldn't get back in. When I reset my password it created a new account and none of my files are in there. Please help!

Thank you so much, 

Monica Friday

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• 

  France

  • 2021年12月06日 19:46
  • 編集済み

  Hi there, 

  Welcome to the Box Community!

  Please be advised that you can only have one Box account per email address.

  If you were able to sign up for a new account using an email, its most likely that this email was never used in Box or if it was previously linked to a Box, that account may have been deleted.

  Thanks for posting and please let us know how else we can help!

   

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