Cannot access Box information after logging in

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Cai Daniel(ツァイ ダニエル)

• 2021年12月08日 13:59

Hi, I cannot access certain/ specific box data after logging into box.

 

 

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  France

  • 2021年12月08日 22:47

  Hi Cai, 

  Welcome to the Box Community!

  Could you provide more details about the issue you encounter when accessing your Box account?

  Do you encounter any sort of error message, can you share a screenshot so we can take a closer look?

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  Cai Daniel(ツァイ ダニエル)

  • 2021年12月09日 02:48

  Thank you for the welcome.

  So the issue i face is:

  I have been assigned a company box account. 

  And there are available and relevant work data in it whenever i log in.

   

  However, my superior had also sent me a box link with work data, and I have no problems reading/ downloading it. 

  But to make changes to this folder (uploading/ sharing new data, i was told to log in. 

  When i try to by clicking on the log in link at the top and completing the entry, that group of data disappears. 

   

  I havent any idea why though. 

   

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  France

  • 2021年12月10日 19:35

  Hi Cai, 

  Thanks for the additional information you shared.

  So it looks like your superior sent you access to files using Shared link and for you to be able to edit these files, you will to be invited as a 'Collaborator' in this folder with at least an "Editor" access. 

  To learn more about the difference between using a Shared link and being a Collaborator, please check out this article.

  If you have any questions, please let me know and I will do my best to help you!

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