Unable to Open Folder Error only in Adobe Premiere

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Margie Wylie

• 2021年12月14日 06:15

No, unchecking the calculate sizes box does not fix this error. Whenever I open Adobe Premiere, Box bombards me with endless Unable to open file/folder messages. I can't have Box and Premiere running at the same time, which more or less makes Box useless to me. I got it so I didn't have to store all my video locally. This is clearly a real and persistent issue. When will it be fixed?

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  France

  • 2021年12月14日 19:59

  Hi Margie, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  Please check your email for details and updates

   

  Thanks for your patience!

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  Julie Jonas

  • 2022年01月07日 21:23

  I am having the same problem on two different computers without adobe open. It has been going on for weeks. I have tried uninstalling and reinstalling. Please help. 

   

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  Nicole Pecaro

  • 2022年03月10日 20:08

  Hi, has there been a fix for this? This is a major roadblock to our creative processes. 

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