User is unable to setup 2FA

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Sneha V Pai

• 2022年01月13日 14:17

When the user tries to connect, the 6-digit authentication code is never delivered.

It asks the user to end the 6-digit code from authenticator app, which is not available.

Need help to resolve this ASAP.

Thank You.

[personal information--redacted]

 

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  France

  • 2022年01月13日 19:40

  Hi Sneha, 

  Welcome to the Box Community!

   

  This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly.

   

  Please come back and let us know how things go with support!

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