box edit not working on any non-admin account

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Doug Finch

• 2022年01月18日 15:12

On my admin account I can open a file in its native desktop app from a browser using box edit (box tools).  Non-admin users (Mac or Windows) cannot open a local app - only a cloud app.  For example, I can open a Word document in Word (local app), Word Online, or Google Docs.  All non-admin users only have options for Word Online and Google Docs.  If I login as a user from my computer - that already has Box Tools installed and working for my account - I get the same results.  I'm only able to open in Word Online or Google Docs.  The same results show for PDFs, Excel, etc.  This MUST be a configuration issue - not a software issue.  Does anyone have any ideas what setting needs to be changed? 

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  France

  • 2022年01月18日 23:48

  Hi Doug, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  Please check your email for details and updates!

   

  Thanks for your patience!

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  Doug Finch

  • 2022年01月20日 23:14

  France I cannot get any assistance from box support. Can someone please reach out to me tomorrow? I’ve added my direct line to the support case.

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