Can't Submit Ticket: Trying to add a deactivated user

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Tanya Petrossian

• 2022年01月26日 20:48

Hello,

I own the box account and I'm trying to add a collaborator to my folders and it says "Cannot add deactivated user."  I need to add her on a time-sensitive project.  

I looked up the forum and someone else had the same problem and they said "go submit a ticket" and there was a link, when I click on the link it just takes me to this community forum. I can't submit a private ticket and I'm not blasting her email over this public forum.

Help!

 

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  Aira

  • 2022年01月27日 05:15

  Hi there, 

  Welcome to Box Community! 

  I would strongly suggest to let the owner of the account reach out to us directly so we provide steps on how to reactivate the account. 

  Have a great day!

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• 

  Teresa Bell

  • 2022年02月03日 20:14

  I'm having the same problem. Multiple people on a project all suddenly have "deactivated accounts" however, I can add personal emails?

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  Louise Liu

  • 2022年02月25日 18:44

  We are having the same problem and there is no way to submit a ticket.  Seeing this problem a lot on the forum and all the inquiries end in a dead end with radio silence from BOX.   

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