Need to link Box account to MicrosoftAuthenticator.

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AFT RWS

• 2022年01月28日 20:00

Hello,

Hello, I'm unable to access my Box account [personal information--redacted]. All my team mates can access without issues using their emails, but when I try logging in the following appears

However if I open the Microsoft Authenticator App, there's no code since my RWS email is not linked.

Therefore, I need you to reset my user so I can add my email to MFA account.

Thanks!

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• 正式なコメント

  

  France

  • 2022年02月01日 21:56

  Hi there, 

  Welcome to the Box Community!

   

  This might require some account specific information, so I've submitted a case to Box Support on your behalf.

   

  You should be receiving an email confirmation shortly.

   

  Kindly check your email for details and updates.

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