Box Sync keeps magically reappearing for end users

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Nathan McBride

• 2022年02月01日 13:57

Months ago we disabled the capability for Box Sync to be used by Mac and Windows users throughout our domain.  Recently we have been getting help desk tickets from individuals whereby Box Sync is being installed and they are getting prompted to login but they have no recollection of doing it or triggering the install.  Any ideas as to why Box Sync would be spontaneously installing when we are exclusively a Box Drive company?  We have no domain policies or things like that.

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  France

  • 2022年02月02日 20:34
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  Hi Nathan, 

  Welcome to the Box Community!

  This would be something Product Support team can investigate with you so I've gone ahead and created a ticket on your behalf to help look into this.

   

  Please check your email for details and updates.

   

  Best,

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  Nathan McBride

  • 2022年02月02日 20:16

  Thank you!!  We have 3 distinct cases in the last two weeks.  One of them has had it happen 3 distinct times.

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