My files are not syncing between mac desktop and box.com

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Netali

• 2022年02月02日 16:51

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  Aira

  • 2022年02月03日 00:04

  Hi there, 

  Welcome to the Box Community! 

  To check, may I know what Box app are you using? Is it Box Drive or Box Sync? If you're using Box Drive, could you please try to log out/in of the app? You can check this article on how to log out/in of Box Drive: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

  For Box Sync, you can check if the files were mark for sync by going on this article: https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-Box-Sync

  Best, 

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