all files deleted

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Yulia Akulova

• 2022年02月07日 16:23

hello! suddenly all files got deleted and I lost my files and everythig that gets uploaded - deletes. HELP!

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  France

  • 2022年02月08日 20:02
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  Hi Yulia, 

  Welcome to the Box Community!

  Sorry to hear about what happened to your files.

  It's possible that those files may have been deleted by a collaborator in your folder. You can go to your Trash in Box.com and search those files or filter by Items I Own to see the files that may have been deleted by a collaborator in a folder you own. 

  To learn more on managing Trash, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash

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  Nivosoa Robjhon

  • 2022年04月13日 19:50

  Hi Yulia,

  Have you resolved your issue? I am experiencing the same issue. Every day, the system purges my data and sends everything (except one I selected for the retention policy) to the trash. Box has not been helpful at all. It has been happening for a week and I have yet to get some answer from Box. Frustrated to say the least. 

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