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Box folder missing after logging out , comes back after login

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Heather Foucault

This is not a question about a folder that has gone missing, never to return. The folder is not present unless I am logged in.

I wrote a script to download items from and sftp site and upload to Box.  The script is on the server ( aws ec2 ) and is run from an SQL job. I want the script to run, even if I am not logged into the machine.  After much troubleshooting, it appears the Box folder does not exist (according to PowerShell ) when run as a task job after I log out. The script runs fine if I am logged in.

Is this the desired behavior ? AM I going to have to use the API to upload file ? 

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  • Alex Novotny

    Hi, 

    I'm a little confused on your question... how are you uploading the folder to box today? ftp? 

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  • Heather Foucault

    Currently it is a manual process( download using winscp GUI to box folder ) . I wrote a batch script that calls winscp to automatically download.  The batch script  runs fine when run from the command line, and also from an SQL job ( if run by hand ). When I schedule to run the job automatically at 10 PM ,  the winscp download errors out with "<box folder>" does not exists. I then wrote a simple batch file that calls dir and the <box folder> and it also return "does not exist". It is not a permissions issue ( that would yield "access denied" ). The < box folder>, which is reality is just a sym link, doesn't seem to exist when I am not logged in. 

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  • Alex Novotny

    What do you mean by "logged in"... you mean to Box in a web browser or into your computer? 

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  • Heather Foucault

    Logged in to the computer ( the server ).  I am trying to script here , not use a browser. We have box drive ( sync ? ) installed . 

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  • Alex Novotny

    Ah! I see. You are using Box Drive. Got it. I believe you have to be logged into order for Box Drive's authentication to work - ie in order to find the folder you are looking for... Have you tried using the script to call the API directly vs the local drive? 

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  • Heather Foucault

    No, I have not tried the API. Will look into it. 

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