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API account not showing the content

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Deon Du Plooy

Hi there

Our API service account was given viewer access to an external box folder, and box.com automatically accepted the invitation, but when I go to the content manager, the new folder is not showing under our API account. Any idea?

Thanks in advance!

Dong

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    France

    Hi Dong,

    Welcome to the Box Community!

    This is expected behavior as mentioned in this article on Using Content Manager:

    • For security purposes, if a managed user is collaborating on content owned by an external user, an admin cannot use Instant Login or Content Manager to access this content.

    Thanks for posting and please let us know if you have any questions!

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  • Deon Du Plooy

    Thank you so much for your quick response France. Just tried and I can confirm I can access the external content using the API account.

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  • France

    Hi Dong,

    Its been a pleasure!

    Thanks for reaching out and for your participation in the forum.

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