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unable add user

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In the section managed users, when I try to add a new user, this message appears:

“The email address you entered already has a Box account. Are you sure you want to invite this user to join your account as a managed user?

but this user doesn't have an account now!

If I click on “Invite”, this message appears:

“There was an error inviting personal information--redacted to join your enterprise. You can contact this user directly to log in to their account”

how can i fix this and add the user?

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  • Aira

    Hi there, 

    Welcome to the Box Community!

    This issue should be best address by our Product Support. I've created a ticket for you, please check your Inbox for updates. 

    Thanks!

    1
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  • Warren Church

    Hello - I have the exact same problem, trying to invite a former Box user (long dormant) to our new Box. Thank you in advance for your assistance.

    1
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  • Kate Macdonald

    Hello, we are having the same issue. If anyone can share with me how to add a former Box user (also long dormant) to our account, I would be so grateful!

    1
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  • Tom Lash

    I want to add two new employees to my BOX account but cannot find a way to do so.

    -1
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  • HR Systems Team

    I'm having the same issue, was there a resolution posted?

    0
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