Why i don't see the option to contact the support manager?

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Gilles Haiat

• 2022年02月17日 15:06

In the Contact support page, why do I not see any other option than to ask the community? I have got an enterprise account. 

Thank you for your help. 

 

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  France

  • 2022年02月17日 19:28
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  Hi Gilles, 

  Welcome to the Box Community!

  I saw your other post mentioning that you have just upgraded your account, and its possible that your upgrade is still in the process thus you do not see the channels available to your new plan for contacting support.

  No worries, I went ahead and submitted a ticket for you regarding your concern about using your subdomain on the other post. 

  Kindly check your email for details and updates.

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  Gilles Haiat

  • 2022年03月02日 12:09

  Hello France,

  is the upgrade still in the process after two weeks :) ?

  Because I cannot see the other options yet.

  Same screenshot as my message from 13 days ago, can you check please? thanks

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  Lydia Wade

  • 2023年05月21日 19:18

  hello, i upgraded my account and i am unable to contact technical support today, which is 5/21/23. please advise.

   

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